Thank you for your purchase! We're confident you'll be satisfied with your printer and copier
parts.
However, we understand that sometimes things don't work out as planned.
That's
why we offer a comprehensive refund and return policy.
We are confident in the quality of our products and offer a 3-month refund guarantee on eligible items. If you are not satisfied with your purchase for any reason, you may return it within 90 days of the delivery date for a full refund of the product price. This guarantee reflects our commitment to customer satisfaction and product excellence.
Package Lost in Transit: If your package is lost during transit and does not arrive at the expected delivery address within a reasonable timeframe, you are eligible for a full refund or a replacement order. We understand the frustration of not receiving your order and will work diligently with the shipping carrier to resolve the issue.
Item Damaged Upon Arrival: We take great care in packaging our products to ensure their safe arrival. However, if you receive an item that is damaged upon arrival, please contact us immediately. To be eligible for a refund or exchange, you must report the damage within 7 days of delivery and provide photographic evidence of the damage and the packaging.
Item Malfunction: If an item malfunctions within the 3-month coverage period due to defects in materials or workmanship, you may be eligible for a repair, replacement, or refund. This does not cover damage caused by misuse, accidents, or unauthorized modifications. Our technical support team may assist in troubleshooting the issue before processing a return. Item Does Not Meet Its Specifications: If the item you received does not meet the specifications as described on our product page, you are entitled to a refund or exchange. We strive for accuracy in our product descriptions and understand the importance of meeting customer expectations.